Refund policy
Lunaspec Refund & Return Policy
No Refund Policy
At Lunaspec, every pair of sunglasses is crafted and inspected with the highest care to ensure premium quality.
Please note that all sales are final — we do not offer refunds once an order has been placed and confirmed.
Exchange Policy for Faulty Items
If your item arrives faulty or damaged, you are eligible for an exchange within 7 days of delivery.
To qualify for an exchange:
1. The product must be unused, unworn, and in its original packaging (including the case, cleaning cloth, and the box).
2. You must contact us within 7 days of receiving your order by emailing Lunaspecae@gmail.com with your order number, photos of the fault, and a short description.
3. Once approved, we will provide instructions for returning the defective item and will send you a replacement of the same model (subject to availability).
Non-Exchangeable Items
1. Products showing signs of wear, misuse, or alteration.
2. Items returned after 7 days from delivery.
3. Products not purchased directly from Lunaspec’s official site.
Shipping Costs
Customers are responsible for the cost of return shipping unless the item is confirmed to be faulty upon inspection.
Need Help?
If you have questions about your purchase or need help with an exchange, please contact us at:
📧 Lunaspecae@gmail.com